Frequently Asked Questions
Everything you need to know about shopping with STUDIOCULT.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 2-4 weeks depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings and certain intimate accessories are final sale and cannot be returned.
Do you ship internationally?
Yes, we ship worldwide! Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
What materials are used in your jewelry and accessories?
We use a variety of high-quality materials including gold-plated brass, stainless steel, and lead-free alloys. Specific material details can be found on each individual product page under the 'Materials' section.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and shopPay for secure and flexible checkout options.